SkillBuilders 50 Communication Skills Activities
$106.00 - $133.75
Spice up your next customer service training program with SkillBuilders: 50 Customer Service Activities; a creative, engaging, and innovative collection of skill development activities that stimulate discussion and learning.
How it Works
SkillBuilders helps participants develop the skills necessary for providing quality service. It accomplishes this task by covering the eight critical customer service-related skill areas:
- Data usage
Uses and Applications
Skillbuilders was designed to strengthen the effectiveness of your customer service representatives. It includes:
- Reproducible participant handouts
- Detailed preparation, administration, and debriefing information
- Easy-to-follow facilitator guidelines
- Handy reference table for pinpointing the best activities
The activities presented in this collection enhance your customer service training program. It does so by effectively teaching participants how to illustrate, emphasize, and summarize vital customer service points.